Psychiatry Front Office & Billing Specialist – VP

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🔴 Lead

📊 Billing Specialist

👻 Ghost score 25%

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Answer incoming patient calls professionally and empathetically • Make outbound calls to patients when needed • Communicate with patients, parents/guardians, and healthcare providers • Handle sensitive or emotional conversations with patience and professionalism • Take accurate messages and document patient interactions • Follow up with patients regarding appointments, paperwork, insurance, and other needs • Schedule, reschedule, and manage patient appointments • Coordinate new patient appointments and follow-ups • Complete and assist with patient intake • Collect and verify demographic and insurance information • Ensure patient records and documentation are complete and accurate • Verify patient eligibility and benefits • Review insurance information and identify coverage issues • Assist with prior authorizations for appointments and medications • Follow up with insurance companies regarding authorization status • Maintain accurate documentation of authorization requests and outcomes • Assist with posting patient payments • Review accounts and identify outstanding balances or issues • Assist with billing follow-up and denial management • Communicate with patients regarding billing questions when appropriate • Maintain accurate billing documentation • May assist with provider credentialing and payer enrollment with major health insurance companies after core responsibilities are established

🎯 Requirements

• 2+ years of healthcare VA, medical receptionist, medical administrative, or similar experience • Strong experience handling patient phone calls • Experience with scheduling and patient intake • Experience with insurance verification • Experience with prior authorizations strongly preferred • Experience with medical billing and/or denial management • Tebra experience is strongly preferred • Behavioral health, psychiatry, psychology, or other mental-health practice experience is a strong advantage • Excellent spoken and written English • Strong attention to detail and documentation skills • Able to work independently with minimal supervision • Comfortable learning new software and healthcare workflows • Reliable internet, computer, and professional work environment • Comfortable handling confidential patient information and following HIPAA requirements

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience