IT Helpdesk Technician

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $36k - $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helpt

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 B2B

🏢 Enterprise

💰 $850k Seed Round - Helpt on 2024-07

B2B • Enterprise

Helpt is a U. S. -based managed help-desk service that provides live, 24x7 IT support as an extension of internal teams. On-demand, US-based technicians handle frontline requests—password resets, account unlocks, approved software installs, hardware and software troubleshooting—while triaging issues, executing customer resolution processes, and escalating complex work with clean handoffs. Helpt integrates into customers’ existing platforms, offers custom workflows and SLA-focused targets (e. g. , <30 minute first response, 75% frontline resolution), and primarily serves IT teams, MSPs, and enterprises seeking to offload routine support and after-hours coverage.

📋 Description

• Deliver consistently excellent, friendly, and professional service to clients and end users • Handle inbound IT help desk and product support calls, tickets, and service requests • Troubleshoot technical issues efficiently • Provide clear communication, empathy, and a positive customer experience • Work a consistent, fixed shift within a 24/7/365 support operation

🎯 Requirements

• Excellent verbal communication skills • Outstanding organizational skills with a keen eye for detail • Motivated self-starter with a passion for technology and support • Previous experience at an MSP is a major plus • L1 technical experience in a helpdesk environment • Strong troubleshooting skills; home-lab experience counts • Customer service orientation • Familiarity with modern Windows operating systems • Familiarity with modern Mac operating systems • Ability to work a fixed shift that may include daytime, evening, overnight, weekend, or holiday hours • Ability to complete approximately three weeks of training Monday through Friday, 7:00 AM to 4:00 PM Eastern Time

🏖️ Benefits

• 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Professional development assistance and certification reimbursements • Vision insurance • Overtime opportunities