Service Consultant

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🕒 January 16

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HENRICHSEN Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

HENRICHSEN Group is a family-owned German IT group with over 40 years’ experience that helps companies digitally transform and automate their finance and procurement-related business processes. The group develops and implements SAP Purchase-to-Pay solutions, invoice and enterprise content management automation (including AI-assisted workflows), finance/accounting software (Diamant®), and procurement applications (Meplato), and also provides IT systems and services to ensure secure, scalable operations. HENRICHSEN emphasizes measurable ROI, sustainability (CO₂ and resource savings) and long-term partnerships with enterprise customers.

📋 Description

• Familiarization with application management processes in the SAP environment • Managing customer relationships and handling support requests as part of 2nd-level support • Performing system analyses to ensure the stability and performance of customer systems • Supporting the design, planning and execution of projects (e.g., release changes) • Performing system customizing in customer systems • Further developing customer-specific requirements • Preparing system and process documentation

🎯 Requirements

• Completed vocational training as an IT specialist (Fachinformatiker) or a degree in (Business) Informatics/Computer Science – or an equivalent qualification • Some practical experience in IT service management or with SAP S/4HANA is an advantage • Knowledge of SAP P2P (Procure-to-Pay) processes • Strong analytical and process-oriented thinking • Confident, customer-focused and team-oriented personality • Self-motivated to independently learn and take on new topics • Structured, solution-oriented working style and enjoyment in solving technical challenges together with customers • Good German and English skills and enjoyment in communicating within the team and with customers

🏖️ Benefits

• Strong team spirit and cohesion in a successful working environment • A product and solution portfolio that has been successfully established in the market for years • Individualized onboarding and the opportunity to contribute your own ideas • Flexible working hours based on trust as well as remote working with appropriate technical equipment • Active support and development of your skills through IT and non-IT training