Senior IFS Analyst

🔥 0 minutes ago

🌐 United States, Brazil, +1 more countries – Remote

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⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Henry Schein

Henry Schein

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Configure IFS FSM modules including work orders, dispatch, inventory, mobile, and customer engagement • Manage and optimize FSM workflows, business rules, SLAs, and field technician processes • Translate service delivery needs into system configurations with IT and business stakeholders • Support UAT and configuration-related testing cycles • Develop and deliver end-user training programs in person, remotely, or self-guided • Create user manuals, process documentation, SOPs, and training materials for dispatchers, field technicians, and supervisors • Provide ongoing coaching and user support • Improve platform adoption and effective use as a change agent • Ensure data accuracy and consistency across asset, parts inventory, and customer data • Support report and dashboard creation using IFS tools or external platforms such as Power BI • Analyze system usage and user feedback to identify training gaps or configuration issues • Collaborate on platform enhancements, upgrades, and new module rollouts • Monitor system performance, troubleshoot issues, and work with IFS support or partners • Stay current on IFS Cloud updates, features, and best practices

🎯 Requirements

• 3+ years of experience with IFS Field Service Management or similar FSM platforms • Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud • Experience using ClickLearn to create SOPs and training materials • Strong understanding of field service workflows, technician dispatching, and mobile operations • Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO) • Proficiency in MS Office Suite • ClickLearn platform within IFS Cloud • Formal Microsoft training in .NET and SQL Server • Understanding of technical data structures and relationships, including basic Transact-SQL knowledge • IFS Certified Specialist – FSM Module or similar credentials • Strong communication, organizational, and stakeholder engagement skills

🏖️ Benefits

• Equal Employment Opportunity • Reasonable accommodation for disabilities without undue hardship

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