Senior Account Manager, Brand Practice

🕒 April 14

🦌 Connecticut, Illinois, +2 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Heritage Werks

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51 - 200 employees

Heritage Werks is the heritage agency for sports, brands and entertainment.

📋 Description

• Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance. • Managing 10-15 accounts approximately at one time • Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust • Lead client communications, including regular updates, reporting, and executive-ready presentations • Develop a deep understanding of client business objectives, brand positioning, and communication strategies • Partner with the Managing Director to shape account strategy and identify growth opportunities • Drive retention and organic growth within assigned accounts • Support proposal development and present strategic recommendations to clients • Identify new opportunities and collaborate with internal teams to scope and develop solutions • Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations • Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing) • Set and manage client expectations while aligning internal resources • Ensure quality control of deliverables prior to client delivery • Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently • Proactively identify risks, gaps, and opportunities within accounts • Develop clear account briefs and internal updates to ensure alignment • Provide direction and context to teams to support successful execution

🎯 Requirements

• Experience in a marketing agency, consulting, or client services environment • Proven track record of managing client relationships and delivering programs • Strong verbal and written communication skills, including client-facing presentations • Experience working across cross-functional teams • Ability to influence without direct authority • Ability to travel for business needs as per organizational requirements. • **Key Competencies** • Client Leadership: Owns client relationships and outcomes with accountability • Strategic Thinking: Connects client goals to actionable strategies • Relationship Building: Establishes trust and credibility with stakeholders • Execution Excellence: Drives high-quality, on-time delivery • Communication & Influence: Communicates effectively across stakeholders • Cross-Functional Collaboration: Aligns teams to deliver cohesive outcomes • Commercial Acumen: Identifies and drives growth opportunities • Organization & Prioritization: Manages multiple priorities with strong attention to detail

🏖️ Benefits

• Competitive salary • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Opportunities for professional growth and development