Customer Operations Specialist

Job not on LinkedIn

🕒 August 25

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Provide customer service to owners seeking contract, file, or case status and progress updates • Support client requests, inquiries, or questions related to Title and Recording issues • Develop strong customer relationships through professional customer service and communication • Communicate properly with buyers and sellers throughout title changes and establish clear process expectations • Handle high call volume while providing an exceptional customer service experience • Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information about GVT services • Complete outbound calls to owners regarding their contract files or cases in system queues • Coordinate status updates and requests for recording or sales documents and title services • Maintain professional communication via phone and in person • Review and handle shared department inboxes for Transitions, transfers of ownership, and other title-related functions • Verify customer information and update system information as needed • Update systems with detailed comments regarding owner interactions • Input and update spreadsheets and other programs to track activity • Collect and process GVT fees and payments • Assist internal and external customers with resale transactions • Help with team member training as needed • Carry out reasonable requests from management

🎯 Requirements

• High School Diploma or equivalent • 1 year of Customer Service Experience • Good written, verbal & communication skills • Ability to multi-task and work well under pressure • Enthusiastic team player attitude • Solid and consistent customer service skills • 2 years of Customer Service in the Vacation Ownership industry is advantageous • Knowledge of documents required for a timeshare closing is advantageous • Detail oriented and basic skills with Microsoft Office software are advantageous

🏖️ Benefits

• Medical, Dental, and Vision insurance from Day One • 401k plan with company match • Life insurance • Company stock purchase program • Outstanding Team Member benefits • Discount travel programs • Generous Paid Time Off Program • Paid Sick Days • Team Member Recognition • Learning and advancement opportunities • Reasonable accommodation and employment benefits for individuals with disabilities