Guest Services Coordinator

🔥 1 minute ago

🌵 Arizona, Hawaii, +3 more states – Remote

🌵 Arizona – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Provide excellent service to internal and external customers • Support Sales and Marketing departments by handling policies and qualifications • Assign agents with guests for Hilton Grand Vacations vacation ownership sales presentations • Acquire Sales personnel attendance for tour assignment purposes • Prepare and maintain daily sales rotation and make accurate adjustments according to tour rules • Verify guest tour qualifications using multiple sources • Contact guests at scheduled tour times and guide them through virtual tour setup • Verify tour emails, platform login, and camera functionality • Update tours, identify available sales personnel, confirm sales connections, and perform warm transfers • Work with management to resolve guest, scheduling, gifting, and tour modification issues • Follow required scripts while providing high-level customer service and hospitality • Enter and verify system information accurately and timely • Ensure the virtual front desk is always covered • Receive and distribute reporting on time, including exception information • Attend required team meetings and training sessions on camera • Participate in required training skills assessments • Perform other duties as assigned

🎯 Requirements

• High School diploma or equivalent experience • Flexible schedule including evenings, weekends, and holidays • Ability to work Pacific Standard Time operating hours • Must reside in the United States • Previous customer service experience • Timeshare or hospitality experience preferred but not required • Strong verbal and written communication skills • Strong technical capacity to balance multiple systems and windows simultaneously • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams • Ability to work independently in a remote work-from-home setting • Strong time management skills

🏖️ Benefits

• Medical, Dental, and Vision insurance from Day One • 401k plan with company match • Life insurance • Company stock purchase program • Team Member Travel Program with discounted rates at properties around the globe • Generous Paid Time Off Program • Paid Sick Days • Team Member Recognition • Learning and advancement opportunities • DailyPay • Work-life balance and family-friendly benefits

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