Lead Collector

Job not on LinkedIn

🔥 28 minutes ago

🐊 Florida, Nevada – Remote

🐊 Florida – Remote 🎰 Nevada – Remote

⏰ Full Time

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Assist management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. • Assist staff with questions concerning processes and procedures. • Have a solid understanding of the Fair Debt Collections Practices Act. • Prepare periodic reports on team specific tasks/goals. • Perform collection functions as the department’s workload determines. • Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account. • Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics. • Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law. • Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due. • Communicate company policies and procedures in conjunction with collection tactics and practices. • Assist all members of collections staff with daily processes and procedures when required. • Assist management with the handling of owner requests and complaints. • Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff. • Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts. • Provide support for supervisors when they are out of office. • Assist in special projects as requested by management.

🎯 Requirements

• High School Diploma/GED • Excellent interpersonal and communication skills • Proficient in Word, Access and Excel • Must meet federal and state licensure requirements • Associate's Degree/College Diploma (useful) • 3-5 years of experience (useful) • 2+ years of supervisory experience (useful) • Experience in 3rd party collections (useful) • Experience in Timeshare/Vacation Ownership (useful)

🏖️ Benefits

• Recognition Programs and Rewards • Excellent health care options, including medical, dental, and vision • A people-first culture • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. • Perks at work: Employee Pricing platform • Employee Assistance Program that supports your physical and mental well-being. • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • And more!