Marketing Representative – Pre Arrival

🔥 0 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🎡 Marketing

🚫👨‍🎓 No degree required

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Proactively contact Owners and guests through outbound calls and email prior to arrival • Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments • Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences • Build rapport and create excitement around each guest's upcoming travel plans • Manage assigned lead lists and achieve daily outbound call expectations • Maintain accurate documentation and call dispositions within company systems • Promote HGV Ultimate Access events and approved offerings • Collaborate with leadership to resolve guest concerns and deliver exceptional service • Maintain compliance with all company policies, procedures, and quality standards • Work variable shifts between 6:00 a.m. and 5:00 p.m. Hawaii Standard Time

🎯 Requirements

• Validated experience in tours and activities sales or concierge services • Demonstrated track record of meeting or exceeding sales and booking goals • Minimum 1 year of customer service experience in hospitality, retail, call center, or similar customer-facing environment • Strong interpersonal guest relations and etiquette skills • Ability to build rapport and deliver a professional, service-focused experience • Excellent verbal and written communication skills • Ability to multitask, balance priorities, and work effectively in a fast-paced environment • Ability to work independently, apply critical thinking, and collaborate successfully in a team setting • Computer literacy and ability to learn customer service software applications and tools • Must be able to work all days and shifts, including weekends and holidays • High School Diploma/GED

🏖️ Benefits

• $2,500 monthly incentive guarantee for up to six months • Full-time Team Members receive Day One medical, dental, and vision insurance • Vacation, sick time, and paid parental leave • 401(k) with company match • Life insurance • Employee stock purchase program • Tuition reimbursement for job-related degrees and certifications • Team Member discounts, travel programs, and resort benefits • Industry-leading benefits package • Work-life balance and family-friendly benefits