Patient Billing Representative

🔥 1 minute ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighFive Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

HighFive Healthcare is a comprehensive healthcare management company with over 60 years of experience in the industry. They specialize in various aspects of healthcare, including dental management, endodontics, and oral surgery. HighFive Healthcare offers a wide range of services, from billing and marketing to compliance and maintenance, positioning themselves as a versatile partner dedicated to enhancing the operational efficiency of healthcare providers, allowing them to focus on patient care.

📋 Description

• Answer a high volume of inbound patient billing calls promptly and professionally • Explain patient statements, including charges, adjustments, insurance payments, patient responsibility, and current balance • Review and interpret insurance Explanation of Benefits (EOBs) • Identify discrepancies between patient statements, EOBs, and account records, and research or escalate billing errors • Set up payment arrangements, process payments, and discuss financial assistance or payment plan options • Document call activity accurately in the patient account and billing system • Follow up on open billing inquiries and escalated issues • Maintain patient privacy and comply with HIPAA and company security and compliance standards • Meet or exceed call handling, resolution, and quality performance metrics • Collaborate with billing, insurance, and clinical team members • Review denials, accounts receivable, payment posting, or initial review of patient statements while not answering calls

🎯 Requirements

• 1–2 years of healthcare experience in a provider or payer setting, such as a hospital, physician practice, dental office, health plan, or medical billing environment • Required knowledge of patient statements, billing terminology, and the patient payment cycle • Required ability to read and understand insurance Explanation of Benefits (EOBs), including allowed amounts, adjustments, patient responsibility, and denial codes • 1+ year of call center or high volume phone experience, preferably in a billing, collections, or customer support role • Strong customer service skills with the ability to remain patient and professional in emotionally charged conversations • Excellent verbal and written communication skills, with the ability to explain financial information clearly • Proficiency with computer systems and the ability to navigate multiple applications while on calls • Proficiency in navigating patient portals • Knowledge of Carestack is a plus • Strong attention to detail, organizational skills, and math accuracy • Knowledge of HIPAA privacy and security requirements • High school diploma or equivalent required • Coursework or certification in medical billing, coding, or healthcare administration is a plus • Bachelor’s degree is a plus

🏖️ Benefits

• Full-time employment • Fully remote work