Technical Writer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67k - $70.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Research, draft, edit, and publish user-centric support articles, release notes, and user guides for Neon One’s nonprofit software platform • Partner with Instructional Designers to co-create and expand Neon One Academy courses and learning paths • Translate complex software mechanics, APIs, and workflows into actionable steps for nonprofit professionals • Structure content with clear hierarchy, structured data, semantically rich headers, and modular documentation optimized for RAG/AI search models • Align technical documentation with video scripts, interactive guides, and visual learning aids • Audit, refresh, and maintain support articles and Academy materials as the platform evolves • Ensure content follows Neon One’s brand voice, style guidelines, and accessibility standards • Use generative AI tools, including LLMs, AI editing assistants, and automated research tools, to streamline documentation workflows • Structure technical content for ingestion, summarization, and surfacing by internal and external AI knowledge agents • Collaborate with cross-functional product, support, UX, and instructional design teams

🎯 Requirements

• 3+ years of experience in technical writing, product documentation, or technical content creation within a B2B SaaS environment • Experience using AI writing and editing tools to increase productivity, analyze content, and automate routine tasks • Understanding of how NLP and LLM retrieval systems parse text • Ability to write structured, machine-readable documentation • Experience partnering with Instructional Designers, Learning & Development, or Training teams • Experience collaborating with Product Managers, Support Engineers, and UX Designers • Experience with knowledge base platforms such as Zendesk, Salesforce Knowledge, or Intercom • Experience with LMS tools • Familiarity with the nonprofit tech ecosystem is a nice to have • Excellent written and verbal communication skills is a nice to have • Legally authorized to work in the United States

🏖️ Benefits

• Fully remote work environment • Collaborative culture centered on empathy, innovation, and shared mission • Opportunity to support mission-driven nonprofit organizations • AI-supported recruitment process with human-made rejection decisions