Personal Lines Customer Service Representative

🕒 September 14, 2025

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hilb Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🤝 B2B

Insurance • B2B • Professional Services

Hilb Group is a leading insurance brokerage company that offers a comprehensive range of insurance products and services to various sectors including construction, healthcare, marine, real estate, and more. With a focus on both commercial and personal insurance solutions, Hilb Group specializes in employee benefits, HR consulting, and specialty programs tailored to different industries. The company prides itself on providing customized insurance solutions and maintaining strong local relationships while utilizing national resources. Hilb Group is known for its emphasis on innovative resources, values-driven culture, and creating long-lasting partnerships with agency partners. Serving all 50 states, Hilb Group aims to protect businesses and families with a wide array of insurance offerings.

📋 Description

• Assists clients with cancellations, telephone inquiries, mail requests and other services as needed • Binding, filing/data entry • Order policies and request endorsements from the company as required • Policy verification assistance • Updating Certificates of Insurance • Requesting Loss Runs • Provides solutions and resolves issues for clients in a timely and effective manner • Order renewal, expiration lists as needed and review lists to determine appropriate actions • Type proposals for producers to give to clients and maintain client files • Enter client information into agency management system • Gathers data for proposals and applications, reconciles and verifies policy information to ensure information is accurate on application • Work with clients to assist in claim problems process endorsements and proof of coverage, including certificates of insurance

🎯 Requirements

• Education: High School or higher • Proficient data entry skills • Must be organized and have good time management skills • Must be proficient in Word, Excel, Adobe, Outlook, and also can quickly learn new programs • Must be detail oriented with a strong attention to detail • Excellent verbal and written communication skills required • Must be able to work in a fast-paced environment and be a self-starter

🏖️ Benefits

• Company Paid Life Insurance • Long-Term and Short-Term Disability • Medical, Dental, Vision and FSA/HSA plans • 401(k) with company match • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits • Generous PTO • An awesome team of professionals!