Senior Analyst, GME Solutions

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🔥 0 minutes ago

🎸 Tennessee, Texas, +1 more states – Remote

🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $57.5k - $80k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Provide email, case, and phone support for standard inquiries and escalated cases • Coordinate auditing activities, identify gaps, trends, and risks, and drive corrective actions • Lead UAT, regression testing, and validation of system changes • Ensure business requirements are understood and identify potential impacts or risks • Collaborate with hotel and corporate teams to resolve discrepancies and drive proactive improvements • Perform regular system quality assessments to improve performance, compliance, and user experience • Lead development of process documentation, governance frameworks, and best practices • Provide guidance to Analysts and support knowledge sharing across the team • Act as escalation contact for complex system, process, and support issues • Coordinate creation and maintenance of knowledge articles and resolutions • Lead governance plans and support execution of Hilton standards, policies, and best practices across sales solutions • Report to the Director, GM&E Solutions

🎯 Requirements

• Three (3) years of work experience in Hospitality/Travel industry • Two (2) years of Delphi.fdc and MeetingBroker experience • Experience supporting systems, projects, or related business operations • Proficient in Microsoft applications, including Excel, Word, PowerPoint, and Outlook • Willingness to travel up to 20% if applicable • Advanced Excel skills, including VLOOKUP and pivot tables • Salesforce Administrator Certification would be useful

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving concierge services • Crisis Concierge support for practical and emotional care • Free counseling and support through the Employee Assistance Program (EAP) • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental cleanings, and vision coverage • Retirement plans • Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan • Remote work option

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