Senior Analyst, Planning – Forecasting

🕒 July 16

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $85k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Lead recurring Workforce Management calls with external partners to synchronize on contact volume trends, performance gaps, and execution of staffing strategies. • Build optimized headcount and hiring plans by managing customer experience, service levels, and global cost efficiencies. • Be the primary contact for communicating hiring plan adjustments and staffing changes to Partner Managers to ensure seamless contact center coverage. • Maintain advanced staffing models using Python to create predictive targets for headcount and hiring needs. • Analyze contact flows and track staffing accuracy to measure operational efficiency across internal and external partner teams. • Use tools like MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports to identify trends and discover root causes of results. • Translate complex forecast and capacity outputs into clear, data-driven operational guidance for business owners.

🎯 Requirements

• Two (2) years of experience in Capacity Planning or Modeling in a contact center environment • One (1) year of experience in Quantitative and Qualitative analysis including the use of statistical and predictive models • High level of proficiency in SQL-based BI tools (e.g., MicroStrategy, Alteryx, or Power BI) • Working knowledge of Python, including the skill to read, understand, and modify existing scripts • Expertise in communicating analytical findings to important partners and executives

🏖️ Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered • Financial security for your future – Our retirement plans make it easier to save for what's next