Senior Analyst, Planning & Forecasting

🕒 July 16

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $85k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Lead recurring Workforce Management calls with external partners to align on contact volume trends, performance gaps, and staffing strategy execution • Build optimized headcount and hiring plans balancing customer experience, service levels, and global cost efficiency • Communicate hiring plan adjustments and staffing changes to Partner Managers • Maintain advanced staffing models using Python to create predictive headcount and hiring targets • Analyze contact flows and staffing accuracy across internal and external partner teams • Use MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports • Identify trends and root causes from operational results • Translate forecast and capacity outputs into data-driven operational guidance • Align with Partner Managers and external vendors on headcount requirements and contact volume support • Prepare executive summaries for global leadership • Collaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plans • Lead staffing and hiring plans for assigned global business units • Design hiring scenarios for growth, seasonality, and changing operational needs • Oversee communication and reporting workflows connecting internal planning with external partner performance • Improve the capacity toolkit by mastering new tools or languages

🎯 Requirements

• Two (2) years of experience in Capacity Planning or Modeling in a contact center environment • One (1) year of experience in quantitative and qualitative analysis, including statistical and predictive models • High level of proficiency in SQL-based BI tools such as MicroStrategy, Alteryx, or Power BI • Working knowledge of Python, including the ability to read, understand, and modify existing scripts • Expertise in communicating analytical findings to important partners and executives • Bachelor's Degree in a related quantitative field or equivalent specialized experience (useful, not minimum) • Experience managing projects and timelines and working directly with partners (useful) • Experience using programming languages to build scripts such as R (useful) • Knowledge of database architecture and data modeling principles and techniques (useful)

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Dedicated caregiving concierge services • Crisis Concierge support for practical and emotional care • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental, and vision coverage • Retirement plans • Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan • Benefits availability may vary by location and employment terms