Senior Associate, GDCM Messaging Implementation

🔥 0 minutes ago

🎸 Tennessee – Remote

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💵 $67.5k - $95k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Logo of Hilton

Hilton

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Supervise a team of Associates implementing and deploying Messaging solutions across Hilton's hotel portfolio • Deliver training and change management activities to support adoption, achieve business outcomes, and minimize operational disruption • Manage deployment activities by maintaining project trackers, identifying and mitigating risks, coordinating with partners, and ensuring milestones and timelines are achieved • Plan and facilitate presentations, workshops, and conference sessions • Oversee on-site hotel installations as needed while applying program management methodologies and standard processes • Collaborate with third-party partners, Hilton Product Management, and Hilton Support teams • Participate in weekly internal and external project management meetings • Own Messaging Implementation projects • Onboard new integrators to the Messaging program when needed

🎯 Requirements

• Three (3) years of professional experience in Technology, Project Coordination, Software Implementation, or a related field • Two (2) years of hospitality operations experience • Two (2) years of experience coordinating software, system, or technology implementations, deployments, upgrades, or migrations • Experience managing project schedules, milestones, risks, issues, and dependencies through project completion • Experience managing multiple concurrent projects, deployments, or workstreams while meeting established deadlines • Experience facilitating project meetings and communicating project status, implementation timelines, risks, and outcomes to business and technical stakeholders • Willing to travel up to 30%, sometimes with short notice • Willing to work with a flexible schedule to satisfy project needs outside of North America • Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience • Five (5) or more years of professional work experience in Technology or a related field • Hospitality-based business experience, with a mix of operational and technology roles

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton hotels through the Go Hilton travel program • Employee stock purchase program (ESPP) with a 15% discount on Hilton shares • Paid parental leave for eligible Team Members, including partners and adoptive parents • Dedicated caregiving concierge services • Crisis Concierge support • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental cleanings, and vision coverage • Retirement plans • Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions

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