Associate Member Activation Specialist – Flex

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $31 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $400M Series E - Hinge Health on 2021-10

Wellness • B2B • SaaS

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Onboard members to their Hinge Health program, achieving high onboarding rates and providing an exceptional service experience. • Participate in member outreach and engagement initiatives including, but not limited to insurance verification, referral outreach, and re-engagement campaigns, to help more members access care and successfully onboard into the program. • Manage a caseload of members with high satisfaction scores and while achieving onboarding targets. • Contribute to the development of an evolving team in a hyper growth company.

🎯 Requirements

• 2+ years experience of professional member-facing customer service role. Preference for experience in a healthcare setting. • Case management: Successfully manage and support a large member caseload with high attention to customer experience. • Outstanding Communication: Ability to connect with members with empathy and tact via written communication and phone communication to answer questions and guide members through the onboarding process. • High performance: Regular quota / goal attainment, ideally with awards for ranking towards the top of the team and high satisfaction scores. • Member-Centered Mindset: High Emotional Intelligence and compassion - able to work with members all day to connect them with Hinge Health in a meaningful manner. • Adaptability & Initiative: Demonstrates change agility and a growth mindset amongst ongoing changes. Aptitude for technology, troubleshooting and learning new features and how to sell them to end users. • Professionalism: Exemplifies Hinge Health’s values in all interactions with members, clients and teammates.

🏖️ Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development