Client Success Delivery Manager

🕒 June 25

🇺🇸 United States – Remote

💵 $76.6k - $139.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Build trusted working relationships with Client Executives and cross-functional partners across Legal, Sales, Marketing, Clinical, and Product. • Learn our client portfolio, operating rhythms, and internal systems so you can quickly support high-priority deliverables (e.g., client reporting, ABR/QBR preparation, implementation and issue-resolution workflows). • Take ownership of execution for key client initiatives, ensuring tasks are clearly defined, owners are aligned, and deadlines are consistently met. • Lead key workstreams within high-stakes, multi-stakeholder initiatives (e.g., ABRs, competitive responses, renewals, product launches), coordinating inputs across teams and keeping projects on track without constant escalation. • Transform client data and feedback into clear, actionable insights and narratives that Client Executives can confidently bring to senior client stakeholders. • Create and refine playbooks, templates, and checklists that make it easier for Client Executives to run repeatable, high-quality client motions at scale. • Identify patterns across your client portfolio that inform our commercial strategy, product roadmap, and go-to-market positioning. • Partner with Client Executives and internal teams to streamline internal processes, knowledge management, and tooling so the broader team can operate more efficiently. • Own and report on key success metrics for the projects and workstreams you lead, demonstrating your impact on client outcomes, retention, and growth.

🎯 Requirements

• 2+ years of experience in client success, account management, consulting, or strategic/operational roles supporting B2B or enterprise clients, with exposure to multi-stakeholder initiatives that impact business outcomes. • Experience coordinating cross-functional work across teams such as Sales, Marketing, Legal, Operations, Clinical, or Product to support client-facing deliverables or projects. • Strong project management and organizational skills with a track record of managing multiple concurrent projects, communicating clearly, and consistently meeting deadlines in a fast-moving environment.

🏖️ Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development, and support your life outside of work with stipends aligned to modern ways of living. • Grow with us: Grow with us through discounted company stock via our ESPP with easy payroll deductions.