Vice President – Strategic Delivery, Customer Engagement

Job not on LinkedIn

🕒 May 6

🐊 Florida, North Carolina, +3 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Lead cross-functional execution and customer outcomes across a designated scope within Hitachi Energy • Build and maintain trusted customer and internal stakeholder relationships • Serve as a primary point of escalation and customer advocate • Ensure high customer satisfaction through proactive engagement, structured communication, and issue resolution • Act as the internal voice of the customer and identify service gaps and improvement opportunities • Oversee customer onboarding, training, and ongoing engagement strategies • Lead geographically dispersed teams executing multiple interrelated projects and initiatives • Establish and improve processes for execution, tracking, reporting, escalation, change management, and issue resolution • Oversee planning and delivery across scope, schedule, budget, risk, and resources • Monitor KPIs, SLAs, costs, and efficiency targets • Drive compliance with governance models, quality standards, and health, safety, and environmental expectations • Identify and manage risks, issues, and dependencies • Promote operational learning and best-practice sharing • Use data, reporting, and analytics to drive performance improvements • Contribute to financial oversight, including cost performance and margin considerations • Lead, coach, and develop a high-performing team • Support talent development, succession planning, and workforce utilization

🎯 Requirements

• Bachelor’s degree in Business, Engineering, or a related field • 12+ years of relevant experience • Significant experience in customer-facing leadership, project/program management, or operational leadership roles • Prior people-management experience leading experienced professionals • Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders • Proven capability to influence without authority and drive alignment across functions • Experience with enterprise systems and tools such as CRM platforms, project management tools, reporting systems, and Microsoft Office • SAP experience preferred • PMP or equivalent certification is a plus

🏖️ Benefits

• Equal Employment Opportunity employer • Reasonable accommodations for protected veterans and qualified individuals with disabilities during the application process • Accessibility support through the accommodation request channel