Principal Support Product Manager

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🏄 California – Remote

🏄 California – Remote

💵 $160k - $210k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Lead the strategy, governance, commercialization, and business performance of the company’s support portfolio • Define support offering strategy, improve portfolio clarity and competitiveness, and strengthen pricing and packaging discipline • Partner cross-functionally across Product Management, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations • Own support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis • Identify market gaps, customer needs, and competitive opportunities • Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities • Manage portfolio economics, P&L visibility, margin performance, pricing governance, and discounting discipline • Lead pricing and packaging strategy and establish governance for new support offers, product introductions, support attach models, and portfolio lifecycle decisions • Own internal and external portfolio messaging and create field-ready messaging, collateral, competitive comparisons, and customer-facing materials • Establish operating rhythms, portfolio dashboards, performance metrics, and governance processes • Track portfolio performance, adoption, revenue contribution, support attach, margin trends, and customer impact • Drive cross-functional execution against portfolio priorities, milestones, and business commitments • Lead the strategy and business model for value-added support bundles and enhanced customer experiences • Partner with delivery, operations, Sales, and Renewals to ensure support bundles are feasible, scalable, and improve retention, attach, and customer loyalty

🎯 Requirements

• 15+ years of experience in product management, services portfolio management, support services, pricing, or customer success within enterprise technology • Strong understanding of support business models, services economics, customer lifecycle, support attach, renewals, pricing, and margin management • Demonstrated ability to lead cross-functional initiatives across Product, Support, Sales, Finance, Pricing, Marketing, and Operations • Experience building business cases, portfolio roadmaps, pricing strategies, go-to-market materials, and executive-ready recommendations • Strong commercial judgment balancing customer value, competitive positioning, operational feasibility, and financial outcomes • Strategic, outcome-oriented leadership connecting portfolio decisions to customer retention, revenue growth, and margin performance • Ability to influence cross-functional teams without direct authority • Excellent storytelling and communication skills to simplify complex offerings for executives, sales teams, partners, and customers • Data-driven decision-making, strong business acumen, and comfort operating across metrics, financials, and customer insights • Bias for execution, governance, and accountability while maintaining a customer-first mindset

🏖️ Benefits

• Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable • Industry-leading benefits, support, and services supporting holistic health and wellbeing • Flexible arrangements, role and location dependent • Reasonable accommodations during the recruitment process • Inclusive culture based on mutual respect and merit-based systems • Support for employee career aspirations and freedom to explore new horizons