Remote Jobs at Hiver

Hiver

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $22M Series B - Hiver on 2022-01

SaaS • B2B • Artificial Intelligence

Hiver is an AI-native, omnichannel customer service platform delivered as SaaS. It started with a Gmail-native helpdesk and now offers Hiver Omni, a dedicated omnichannel platform that unifies email, chat, Slack, voice, WhatsApp, and self-service portals into a single ticketing workspace. Hiver’s AI platform includes AI Agents, AI Copilot, AI Help Center, AI Insights and AI QA to triage tickets, draft replies, execute multi-step actions across CRMs/ERPs and other tools, and keep knowledge base content up to date. The product emphasizes collaboration (shared inboxes, Slack integration, internal notes), deep integrations (Salesforce, Shopify, NetSuite and 10,000+ connectors), and use cases across customer support, finance, ITSM and HR. The company positions itself as the agentic customer service platform built for complex support and is trusted by 10,000+ teams.