Customer Service Agent

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🕒 January 4

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Holding Box

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Holding Box is a consumer-facing service that provides a layaway-style solution for online shoppers: customers submit items they want held, pay a 20% hold fee and then complete installment payments before Holding Box purchases and ships the items. The company offers flexible payment plans with no credit checks, coordinates purchases from online retailers on behalf of customers, and focuses on making purchases accessible and budget-friendly.

📋 Description

• Provide prompt and courteous customer service via phone, email, and chat. • Address customer inquiries, resolve issues, and provide information about products or services. • Engage in personalized shopping for customer hold requests, adhering to their preferences and ensuring a positive shopping experience. • Maintain a strong understanding of our offerings to offer accurate and helpful assistance. • Document customer interactions and update records in the customer service database. • Collaborate with team members and other departments to resolve complex customer issues. • Stay informed about company policies, procedures, and updates to provide up-to-date information to customers. • Work independently to manage and prioritize customer inquiries effectively. • Troubleshoot technical issues and guide customers through problem-solving steps.

🎯 Requirements

• You need to be a resident of the United States. • Proven experience in a customer service role. • Excellent communication skills, both written and verbal. • Ability to work independently and manage time effectively in a remote setting. • Strong problem-solving skills and the ability to think critically. • Proficient in using customer service software, CRM systems, and basic computer applications. • High-speed internet connection and a suitable remote work environment. • Flexibility to work non-traditional hours and weekends. • Positive attitude and a passion for delivering exceptional customer service.

🏖️ Benefits

• Competitive salary • Remote work flexibility • Weekly pay • Professional development opportunities • Supportive and collaborative team environment