First Party Medical Collector

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois, New Jersey, +2 more states – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• Take inbound customer calls and make outbound calls • Contact consumers to negotiate pay arrangements on early-out accounts • Work 1st-party accounts • Professionally persuade patients to pay past-due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave consumer messages using a mandated script • Update customer records with new information, call results or dispositions, and relevant notes • Adhere to departmental and client production standards • Handle medical records accurately and confidentially in compliance with HIPAA, federal, state, and company requirements • Perform other duties assigned by the manager

🎯 Requirements

• A high school diploma or equivalent is required • 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred • 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC • Strong organization and communication skills • Ability to use professional language and grammar • Understanding and fully complying with all federal and state laws and regulations, including HIPAA and FDCPA • Intermediate to advanced Microsoft skills in Word and Excel • Strong multi-tasking skills and ability to handle a high call volume in a fast-paced environment • Ability to compute addition, subtraction, multiplication, division, and percentage calculations • Strong telephone communication and negotiation abilities • Ability to simultaneously talk and type • Ability to type a minimum of 25 wpm • Ability to work on a computer for the scheduled shift • Ability to use a standard or computer soft telephone, standard keyboard, multiple screens, and systems simultaneously • Must be on camera 100% of the time during the scheduled shift • Occasionally stand or walk and lift and/or move up to 25 pounds

🏖️ Benefits

• Webcam provided • Equal Opportunity Employer • State-specific compensation and benefits information available for Illinois, Maryland, Massachusetts and New Jersey residents

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