BDC Service Coordinator

🔥 0 minutes ago

🏖️ New Jersey, Oregon – Remote

🏖️ New Jersey – Remote 🌲 Oregon – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Holman

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Holman offers a unique set of complementary services that address your changing needs. From fleet management, upfitting, vehicle accessories, vehicle sales, insurance, investing in the future of mobility, or all the above, we listen, we think, and we create solutions just for you.

📋 Description

• Handle high‑volume inbound calls in a friendly, efficient, and professional manner. • Manage outbound activities to follow up on missed or overdue services and re-engage inactive customers by responding promptly to customer emails and text inquiries. • Listen actively and identify customer needs to offer appropriate solutions or escalate concerns to the right department. • Schedule and manage service appointments, ensuring detailed and accurate data entry using the myKaarma scheduling system. • Develop and maintain strong relationships with customers and dealership staff to support smooth workflow and customer satisfaction. • Consistently deliver premium-brand customer service, aiming to exceed customer expectations and enhance their experience. • Contribute ideas to improve call scripts, customer experience, and operational efficiency. • Participate in ongoing training to strengthen skills and stay current on automotive trends.

🎯 Requirements

• Must have private dedicated office space that is in direct proximity of router to hard wire into, with internet speed of at least 10 Mbps, upload speed of at least 5 Mbps, and latency of less than 50 ms. • High School Diploma or equivalent; a combination of education and customer service experience is a plus. • Previous call center, customer service, or automotive experience is preferred. • Exceptional phone etiquette with a pleasant and engaging demeanor. • Strong listening skills with the ability to accurately record and address customer needs. • Demonstrated excellence in customer service and communication skills. • Positive attitude, reliability, and the motivation to meet or exceed goals as outlined in KPI Performance Standards. • Ability to multitask, problem‑solve, and stay calm in a fast-paced environment. • Proficiency in computer systems and the ability to quickly learn new software applications.

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement