Application Engineer

🔥 0 minutes ago

🌲 North Carolina, Minnesota – Remote

🌲 North Carolina – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sandvik

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1862

🏭 Manufacturing

💰 Post-IPO Debt on 2022-09

Manufacturing • Mining • Infrastructure

Sandvik is a global, high-tech engineering group that provides innovative solutions aimed at enhancing productivity, profitability, and sustainability within the manufacturing, mining, and infrastructure industries. With a strong focus on engineering and sustainability, Sandvik strives to advance the world through smarter solutions and important shifts. The company is known for its commitment to sustainable practices, innovation, and its supportive policies such as global parental leave. Operating on a global scale, Sandvik continues to be a positive force in shaping the future of industry with expertise and innovation.

📋 Description

• Serve as a member of the GibbsCAM Application Engineering team based in the USA • Offer post-sales technical support to global resellers and customers • Use the Support Ticketing System to solve technical issues through support cases and route cases as necessary • Support software licensing • Collaborate with QA to report software defects and improvement requests to development • Support demos, part prove-outs, tooling tests, and turnkeys for basic milling and turning applications • Create technical content, including videos, Knowledge Base articles, and sample files • Develop training materials, including How-To topics, tips and tricks, and Knowledge Base content • Deliver basic training sessions for resellers via web, classroom, or onsite formats • Build relationships with resellers, partners, and internal teams

🎯 Requirements

• 3+ years of experience in CNC manufacturing or CAD/CAM software industries • Hands-on experience with CNC mill and lathe programming, both manual and CAM-based • Wire EDM experience is a plus • Familiarity with 3D modeling software preferred • Experience with GibbsCAM desirable; proficiency with other CAM software acceptable • Excellent written and verbal communication skills • Proficiency in MS Office • Experience with content creation tools such as Camtasia Studio preferred • Knowledge of Oracle NetSuite or Salesforce Support Systems is a plus • Comfortable delivering basic technical training one on one or with small groups is a plus • Ability to travel occasionally • Ability to work during US Eastern/Central Time hours, regardless of physical location

🏖️ Benefits

• Post-sales technical support • Remote work indicated by #LI-Remote • Occasional travel opportunities • Web, classroom, or onsite training delivery • Work during US Eastern/Central Time hours

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