Customer Care Associate

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Connects - Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. • Drives Loyalty - Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers, and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. • Efficiency - Meets or exceeds various performance requirements, including but not limited to customer service skills, accuracy, schedule adherence, speed to resolution, etc. Other activities as assigned by leadership. • Engagement - Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. • Support and Resolution - Informs inquiring customers about the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns, service failures, and in-store experience concerns.

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • 3 or more years of customer service or retail sales experience is preferred. • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.