Inside Sales Support Representative

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Support growth of managed account portfolios in partnership with Outside Sales Representatives • Provide consultative support and maintain strong account relationships • Deliver timely and complete quotes and sales orders • Resolve issues and provide post-sale follow-up throughout the project cycle • Drive repeat business through customer service, quoting, sourcing, and project ownership • Support Outside Sales partners in growing accounts and building internal and external relationships • Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution • Own projects end to end, keeping managed account customers central to the process • Assist customers through issue resolution, after-sale follow-up, invoice transmittal, and quote requests • Report to a Supervisor and manage 12 direct reports

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • High school diploma and/or GED • Minimum 1 year of work experience • Working knowledge of Microsoft Office Suite • Working knowledge of presentation software such as Microsoft PowerPoint • Ability to collaborate effectively with cross-functional teams • Project management skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances • Excellent written and verbal communication skills • Previous customer service or retail sales experience, preferably in home improvement trades • Knowledge of local building codes and home improvement • Consultative and growth mindset with ability to respond quickly to customer needs • In-depth knowledge of retail systems including Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and Appliance Ordering System • No leadership experience required

🏖️ Benefits

• Remote/Virtual work arrangement • Salary range of $24.00–$26.00 per hour for specified jurisdictions • Travel typically requires overnight travel 5% to 20% of the time