Sales Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $69.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Copart

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Copart is a global leader in online car auctions, headquartered in Dallas, Texas. The company specializes in connecting buyers and sellers of vehicles through its innovative VB3 technology platform. Founded in 1982, Copart provides a premier destination for the resale and remarketing of vehicles, which range from salvage to like-new conditions. With operations in multiple countries, it serves a diverse client base, including insurance companies and car dealerships, offering a fully online auto auction experience.

📋 Description

• Serve as liaison between Sales and Operations, ensuring clear understanding of process requirements, timelines, and deliverables • Provide Sales leadership and representatives with information on operational capabilities, process steps, and expected service levels • Capture and relay feedback or recurring challenges from Sales and clients to Business Support teams • Partner with Operations leaders to improve the sales-to-operations handoff experience • Participate in or lead client-facing discussions explaining operational processes, timelines, and performance metrics • Support client onboarding and ongoing relationship management with accurate and timely operational updates • Build relationships with internal and external stakeholders through communication and follow-up • Pull, analyze, and interpret data to monitor operational and sales performance metrics • Build and maintain recurring reports or dashboards for business reviews and leadership presentations • Identify data trends or gaps indicating process inefficiencies or improvement opportunities • Create and deliver presentations on operational performance, client metrics, and improvement initiatives • Host or support business review meetings with Sales, Operations, and client stakeholders • Translate complex operational data into actionable insights for non-technical audiences • Communicate process feedback, enhancement requests, and recurring challenges to the Business Support team • Maintain up-to-date knowledge of internal processes, system changes, and service updates • Contribute to process documentation, training, and knowledge-sharing resources

🎯 Requirements

• Bachelor’s degree in Business, Communications, Operations Management, or a related field (or equivalent experience) • 2–4 years of experience in sales operations, client services, or process management roles • Strong written and verbal communication skills • Ability to communicate confidently with clients, sales teams, and executives • Analytical mindset with ability to interpret data and develop meaningful visual presentations • Proficiency with PowerPoint, Excel, Power BI, or similar tools • Ability to manage multiple priorities in fast-paced, cross-functional environments • Strong attention to detail and organizational skills • Proactive problem-solving approach • Preferred: experience with reporting tools such as Tableau, Power BI, or equivalent • Preferred: prior client-facing experience in a B2B environment • Preferred: strong presentation skills and ability to present data and recommendations to varied audiences

🏖️ Benefits

• Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program • 10 Vacation days per year • 7 Paid Company Holidays • Life and AD&D Insurance