Regional Customer Service Representative

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National Seating & Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1992

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

National Seating & Mobility is a provider of mobility and accessibility solutions that offers customized power and manual wheelchairs, seating and positioning systems, stair and vehicle lifts, ramps, home modifications, service and repair, and home medical supplies. The company operates local locations and a support network delivering evaluations, preventive maintenance, financing, and personalized care to help people with disabilities live more independently.

📋 Description

• Provide customer service assistance to local branch managers and clients • Resolve customer issues in a timely manner • Answer phone calls and manage phone requests and inquiries • Follow up with clients, clinicians, and caregivers on pending orders • Answer high-volume sub-regional calls and complete follow-up calls • Coordinate evaluations, deliveries, repairs, and appointments • Assist with work orders, including client information verification, equipment detail entry, and funding eligibility verification • Perform data entry and scan received documentation • File documents and folders • Stay informed about company policies and procedures and complete assigned training • Perform other related duties assigned by leadership • Maintain regular and predictable attendance • Meet performance standards for client satisfaction, queue compliance, follow-up timeliness, scheduling, and phone metrics

🎯 Requirements

• High School Diploma or G.E.D. • Communication proficiency • Computer proficiency • Organizational skills • Customer/client focus • Ability to maintain regular and predictable attendance • Ability to use computers, phones, printers, photocopiers, filing cabinets, and fax machines • Ability to talk, hear, sit, repetitively use hands, and frequently reach with hands and arms

🏖️ Benefits

• Continuing education related to job duties • Learning Links and assigned courses or seminars • Equal opportunity employment and protected veteran/individuals with disabilities status