V-Twin Motorcycle Parts and Gear Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Handle customer interactions via phone, email, live chat, and other communication channels • Provide an excellent customer experience with polish and professionalism • Assist customers with fitment, application, selection, and installation questions about motorcycle parts and accessories • Advise customers on proper fitment and use of motorcycle safety gear • Help customers place orders • Continually learn about motorcycle parts, gear, riding, racing, off-road riding, adventure/touring, supercross/MX, and bike modification • Work with a wide variety of teams case by case to overdeliver for customers • Support riders and drive sales for RevZilla, Cycle Gear, and J&P Cycles, with a focus on J&P Cycles • Accept coaching and adjust trajectory as needed

🎯 Requirements

• Passion for motorcycles and related products is required • Familiar knowledge of motorcycle parts and accessories • Working knowledge of UTV, ATV, scooters, and snowmobiles is a bonus • Sound problem-solving and analytical skills • Established communication, interpersonal, and listening skills • Ability to work in a fast-paced, team-driven environment • Time management and ability to manage multiple priorities • Ability to work outside standard business hours, including nights and weekends • High school diploma or equivalent required • Experience in retail, service, or hospitality is a plus • Ability to speak multiple languages is a plus • Minimum internet speed of 100 Mbps download and 20 Mbps upload • Fast, secure internet connectivity; hotspots and public Wi-Fi are not permitted

🏖️ Benefits

• IT equipment will be provided for new hires • Additional compensation via sales incentives • Internal seasonal incentives • Seasonal overtime opportunities/bonuses • Attendance bonuses • Yearly company bonus • Flexible remote work arrangement