Manager, Inside Sales Support

🔥 2 minutes ago

🏄 California, Nevada – Remote

🏄 California – Remote 🎰 Nevada – Remote

💵 $80k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⬇️ Inside Sales

🚫👨‍🎓 No degree required

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Lead Inside Sales Support teams serving managed account customers • Oversee quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain • Build and develop high-performing teams and enhance support operations • Drive improvements in service delivery and sales outcomes with market-specific sales teams • Resolve internal and external customer escalations and conduct root-cause analysis • Identify customer and associate friction points and process improvement opportunities • Address performance deficiencies and execute improvement plans, training, and coaching • Manage talent planning, selection, termination, performance management, and professional development • Establish goals, success measures, and priorities aligned with company objectives • Drive sales performance, accountability, team engagement, customer experience, and operational excellence • Facilitate project work and technology improvements to improve sales productivity

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Experience managing sales support teams • Proven ability to drive operational metrics and process improvements • Working knowledge of Microsoft Office Suite • Ability to collaborate effectively with cross-functional teams • Ability to negotiate, handle complaints, settle disputes, and resolve grievances • Excellent written and verbal communication skills • Experience in sales organizations • Strong leadership and coaching skills • Experience with CRM tools such as Salesforce.com and Microsoft Suite • Strong understanding of sales, demand generation, and technology • Experience in customer-focused roles and servicing customer needs • High school diploma and/or GED • Minimum 2 years of previous related work experience • Minimum 2 years of previous leadership experience

🏖️ Benefits

• Overnight travel required 5% to 20% of the time • Professional development for associates • Training and coaching strategies • Performance reviews and development planning