RN Clinical Navigator

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 21%

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Logo of Hone Health

Hone Health

11 - 50 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Hone Health is a telehealth company focused on men's health, specifically addressing issues such as low testosterone and related conditions. It provides telemedicine consultations and personalized treatment plans, primarily offering testosterone replacement therapy and other hormone-related treatments. Hone Health aims to improve men's overall well-being through accessible and convenient healthcare solutions.

📋 Description

• Manage communications between patients and doctors and associated documentation, including FSA-related letters and medical referrals • Work with clinical and operations teams to ensure fast resolution of patient concerns • Collaborate with Customer Service to troubleshoot patient requests related to physician requirements and treatment-support tasks • Provide clinical feedback on medication, lab, side-effect, and other clinical inquiries in collaboration with clinical operations • Support physicians in resolving patient care issues in a timely manner • Follow established protocols and processes while improving operational processes and patient experience • Take on additional clinical projects or responsibilities as needed

🎯 Requirements

• Licensed RN; must hold a compact state license or live in an eligible state • Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality • Comfortable working in a fast-paced, frequently changing environment • Creative problem-solving skills with a results-driven mindset • Ability to quickly learn new technology systems and communication tools • Ability to work autonomously and collaboratively • 3+ years of experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment • Comfortable using Gmail, Google Docs, Google Sheets, Google Meet, and Slack • Effective and compassionate written and verbal communication • Self-starter who regularly looks for opportunities for improvement

🏖️ Benefits

• A remote-first work environment • Competitive compensation and equity options • Health, dental, and vision insurance coverage • Short-term disability and basic life coverage • Flexible Spending Accounts (FSAs) • Lifestyle Spending Accounts (LSAs) • Federal holidays • Uncapped time off for exempt employees • Budget for technology tools needed, including laptop, monitor, and/or special software • Company-sponsored activities, both virtual and in-person • Waived membership fees for team members utilizing Hone products

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