Auto Claims Adjuster II

Job not on LinkedIn

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🇺🇸 United States – Remote

💵 $57.5k - $79.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

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Horace Mann

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🛡️ Insurance

💸 Finance

📚 Education

Insurance • Finance • Education

Horace Mann is a company that provides comprehensive insurance and financial solutions tailored for educators and public sector workers. The company offers a wide range of insurance options including auto, home, renters, liability, life, and supplemental insurance. In addition to insurance, Horace Mann provides retirement and financial strategies, such as 529 College Savings Plans, investment management, and student loan solutions designed specifically to help educators. They are committed to supporting educators through various programs, workshops, webinars, and partnership initiatives that aid in professional and personal financial wellness. Horace Mann is recognized for its strong financial stability and ethical governance practices, ensuring security and privacy for its nearly one million educator clients across the nation.

📋 Description

• Verify coverage and investigate liability, damages, and the scope of loss for assigned auto claims • Evaluate claim facts, determine claim value, and negotiate settlements in accordance with company best claim practices • Investigate multi-vehicle accidents and other complex loss scenarios while making sound claims decisions • Evaluate and resolve property damage claims, including Diminished Value claims, in accordance with applicable state regulations and company guidelines • Apply state-specific laws, regulations, and company guidelines to ensure accurate claim handling • Independently manage an assigned inventory of claims while maintaining quality, productivity, and service standards • Provide proactive, transparent, and timely communication to customers, claimants, agents, repair facilities, and other involved parties • Deliver an extraordinary customer experience throughout the claims process • Resolve customer concerns through effective negotiation and conflict resolution • Maintain ownership of assigned claims from initial investigation through resolution • Partner with internal departments and external business partners to facilitate timely claim resolution • Demonstrate leadership through knowledge sharing, collaboration, and sound decision-making • Maintain accurate claim documentation and ensure compliance with company policies and regulatory requirements • Continuously develop technical claims knowledge and stay current on industry trends, claims practices, and state regulations

🎯 Requirements

• 2+ years of prior claims handling experience • Ability to independently manage an inventory of auto claims while making sound claims decisions • Strong understanding of insurance coverage, liability investigations, and claims handling practices • Ability to obtain and maintain all required state adjuster licenses • Excellent verbal and written communication skills • Strong organizational, analytical, and problem-solving abilities • Ability to consistently work the required schedule based on your time zone • Diminished Value claims experience is strongly preferred • Experience investigating complex property damage claims and multi-vehicle accidents • Demonstrated negotiation, conflict resolution, and independent decision-making skills • Experience managing claims from initial investigation through final settlement • Auto property damage claims investigation and evaluation • Diminished Value claims knowledge • Liability analysis and settlement negotiation • Customer-focused communication and relationship management • Conflict resolution and sound decision-making • Strong attention to detail and organizational skills • Ability to work independently while collaborating effectively with others • Commitment to delivering a seamless, high-quality claims experience

🏖️ Benefits

• Bonus opportunity • Periodic travel may be required

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