Counselor – Administrative Referral

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $66.5k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
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• Reposted once.

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Horace Mann

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🛡️ Insurance

💸 Finance

📚 Education

Insurance • Finance • Education

Horace Mann is a company that provides comprehensive insurance and financial solutions tailored for educators and public sector workers. The company offers a wide range of insurance options including auto, home, renters, liability, life, and supplemental insurance. In addition to insurance, Horace Mann provides retirement and financial strategies, such as 529 College Savings Plans, investment management, and student loan solutions designed specifically to help educators. They are committed to supporting educators through various programs, workshops, webinars, and partnership initiatives that aid in professional and personal financial wellness. Horace Mann is recognized for its strong financial stability and ethical governance practices, ensuring security and privacy for its nearly one million educator clients across the nation.

📋 Description

• Manage Administrative Referral cases from initial intake through completion, including coordination of services, documentation and follow-up • Coordinate referrals to network providers and complete session authorizations • Research and identify appropriate services, providers and resources based on member needs • Connect members with financial, legal, personal assistance and work-life resources • Collaborate with colleagues to support case management, case completion and follow-up activities • Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns • Provide immediate support, coaching and training based on identified needs • Apply knowledge of behavioral health conditions and appropriate levels of care to guide recommendations • Make sound clinical determinations in accordance with company risk policies and the best interests of the member and organization • Consult with Human Resources professionals and supervisory personnel from client organizations regarding employee concerns and applicable HR practices and policies • Partner with service providers and client contacts to coordinate appropriate support throughout the referral process • Use strong communication and professional judgment when addressing sensitive member and workplace concerns • Maintain timely, accurate and professional documentation within the case management system • Handle Protected Health Information (PHI) in accordance with HIPAA requirements and company policies • Maintain current knowledge of industry practices, professional ethical standards and applicable licensure requirements • Perform other duties as assigned

🎯 Requirements

• Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience • At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role • Strong assessment, triage, immediate-support, research and case management capabilities • Knowledge of general Human Resources standards and practices • Knowledge of behavioral health conditions and appropriate levels-of-care recommendations • Understanding of HIPAA requirements and the appropriate handling of PHI • Intermediate proficiency with Microsoft Office and other Windows-based programs and applications • Strong communication, consultation, organization, judgment and documentation skills

🏖️ Benefits

• Bonus eligibility • Special rates and benefits for educators

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