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Managed Care Coordinator I

Job not on LinkedIn

🔥 7 minutes ago

🦌 Connecticut, New Jersey, +2 more states – Remote

infoinfo

💵 $44.6k - $59.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on Horizon Connect @ Wall BCBSNJ's careers page, not through a job board

First seen by Remote Rocketship 7 minutes ago

Logo of Horizon Connect @ Wall BCBSNJ

Horizon Connect @ Wall BCBSNJ

2 - 10 employees

⚕️ Healthcare Insurance

🏥 Healthcare

Healthcare Insurance • Healthcare

Horizon Connect @ Wall BCBSNJ is a LinkedIn presence or local program/office associated with Horizon Blue Cross Blue Shield of New Jersey (BCBSNJ). Based on the name and context, it appears to be connected to Horizon BCBSNJ’s health insurance operations and local outreach or member/provider engagement in the Wall, NJ area. Publicly available information provided is limited and mostly LinkedIn site chrome rather than a company profile, so this description is conservative and based on the affiliation indicated by the name.

📋 Description

• Supports the Clinical Operations functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators. • Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients. • Prepares, documents and routes cases in the appropriate system for clinical review. • Initiates callbacks and correspondence to members and providers to coordinate and clarify benefits and case completion. • Reviews professional medical/claim policy-related issues or claims in pending status. • Acts as liaison with providers, members and Care Managers. • Authorizes services based upon scripts or algorithms used for pre-review screening under the oversight of clinical staff. • Handles initial screening for pre-certification requests via incoming calls or correspondence based on scripts and workflows. • Assists members with finding providers, resolving problems and answering questions about obtaining services and filing appeals. • Makes outbound calls to engage members in Case Management and complete health assessments. • Educates members regarding preventive health activities and services. • Assists members with appointments, transportation, PCP and demographic changes, and new ID cards. • Triages and distributes referrals and provider faxes. • Reviews medical, dental and vision claims and addresses gaps in members' preventive care. • Performs other relevant tasks as assigned by Management.

🎯 Requirements

• High School Diploma/GED required. • Prefer 1-2 years customer service or medical support related position. • Requires knowledge of medical terminology, Preferred – Medicaid CM. • Requires Good Oral and Written Communication skills. • Requires ability to make sound decisions under the direction of Supervisor. • Prefer knowledge of contracts, enrollment, billing & claims coding/processing. • Prefer knowledge Managed Care principles. • Prefer the ability to analyze and resolve problems with minimal supervision. • Prefer the ability to use a personal computer and applicable software and systems. • Team Player, Strong Analytical, Interpersonal Skills. • Employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware.

🏖️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision) • Retirement Plans • Generous PTO • Incentive Plans • Wellness Programs • Paid Volunteer Time Off • Tuition Reimbursement

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