Senior Analyst, Service

Job not on LinkedIn

🕒 July 10

🦌 Connecticut, New Jersey, +2 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $97.8k - $133.5k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon Connect @ Wall BCBSNJ

WebsiteLinkedInAll Job Openings

2 - 10 employees

⚕️ Healthcare Insurance

🏥 Healthcare

Healthcare Insurance • Healthcare

Horizon Connect @ Wall BCBSNJ is a LinkedIn presence or local program/office associated with Horizon Blue Cross Blue Shield of New Jersey (BCBSNJ). Based on the name and context, it appears to be connected to Horizon BCBSNJ’s health insurance operations and local outreach or member/provider engagement in the Wall, NJ area. Publicly available information provided is limited and mostly LinkedIn site chrome rather than a company profile, so this description is conservative and based on the affiliation indicated by the name.

📋 Description

• Lead end-to-end process analysis, redesign, and implementation efforts to improve operational performance and customer experiences • Conduct process reviews across front-office, middle-office, and back-office operations • Perform root cause analyses and identify sustainable solutions • Design future-state business processes aligned with enterprise service strategies and operational objectives • Develop process maps, workflows, business requirements, and supporting documentation • Evaluate opportunities to simplify, standardize, automate, and optimize operational processes • Partner with EBTS, Operations, and business stakeholders to translate business needs into process and technology solutions • Support requirements gathering, solution design, and implementation planning • Collaborate with cross-functional teams on enterprise transformation initiatives • Lead and support operational readiness activities for new systems, processes, and business initiatives • Coordinate cutover planning, staffing readiness, workflow transitions, and go-live preparation • Support User Acceptance Testing, pilot programs, and post-implementation validation • Assess organizational readiness and implementation risks • Facilitate go-live assessments and readiness reviews • Identify automation, digitization, and workflow optimization opportunities • Support continuous process improvement initiatives • Provide frontline operational support during implementation and early adoption • Monitor post-implementation performance and stabilization issues • Partner with business leaders to support adoption of new processes and technologies • Track implementation outcomes and recommend further optimization • Monitor operational performance and implementation metrics • Identify and manage operational risks • Capture lessons learned and maintain process standards, documentation, and governance requirements

🎯 Requirements

• High School Diploma or GED • Minimum of 7 years of experience in operations analysis, process improvement, business transformation, operational excellence, or related fields • Strong expertise in business process analysis, redesign, and optimization • Experience applying continuous improvement methodologies and operational excellence principles • Ability to create future-state process designs and implementation roadmaps • Strong analytical and problem-solving skills • Ability to conduct root cause analyses and develop data-driven recommendations • Experience utilizing operational data and metrics to support business decisions • Ability to understand complex business processes and their interdependencies across multiple functions • Strong understanding of how people, processes, technology, and data interact within an operational environment • Excellent verbal, written, and presentation skills • Ability to facilitate discussions and effectively communicate with stakeholders at all organizational levels • Strong partnership and relationship-building skills • Experience supporting operational readiness, implementation planning, and organizational adoption activities • Ability to coordinate multiple stakeholders, priorities, and timelines during transformation initiatives • Strong organizational and time-management skills • Ability to manage multiple projects and competing priorities simultaneously • Experience in implementation planning, cutover activities, and post-production stabilization • Employees must live in New Jersey, New York, Pennsylvania, Connecticut, or Delaware • Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, Industrial Engineering, or a related field (preferred) • Healthcare payer, health insurance, or managed care operations experience (preferred) • Experience supporting large-scale operational and technology transformation initiatives (preferred)

🏖️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision) • Retirement Plans • Generous PTO • Incentive Plans • Wellness Programs • Paid Volunteer Time Off • Tuition Reimbursement