Customer Support Engineer

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OneStream Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏢 Enterprise

💰 Series B on 2021-04

Software • Finance • Enterprise

OneStream Software is a financial software solutions provider that specializes in streamlining financial consolidation, reporting, and planning processes for businesses. Their platform is designed to enhance organizational efficiency by integrating various financial functions into a single, easily manageable system, thereby enabling businesses to make informed decisions based on real-time financial data.

📋 Description

• Respond to customer issues and proactively contact customers to triage problems. • Provide remote support for OneStream customers. • Research, resolve and respond to complex issues. • Strong understanding of technical troubleshooting. • Ability to communicate complex/technical concepts and provide thorough Root Cause Analysis findings. • Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. • Update and maintain technical knowledge base articles. • Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. • Lead by example and encourage information sharing, team-based resolution activity, cross-functional training & collaboration. • Emphasis on resolving cases as quickly & effectively as possible. • Assist in developing innovative solutions and building strong relationships with customers.

🎯 Requirements

• College diploma or Bachelor’s degree in a technology-related field or equivalent work experience. • 2+ Years experience working in an IT helpdesk support role. • 1+ Years experience in Windows Server Administration (e.g. security policies, windows updates, windows server roles). • 1+ Years’ experience in Cloud Platform Technologies (e.g. Azure, AWS). • 1+ Years’ experience in Network Configuration and Troubleshooting (e.g. DNS, IP routing, VPN’s, Subnets).

🏖️ Benefits

• Vision • Medical • Life • Dental • 401K