Commerce Platform Support Specialist

🕒 August 8

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Configure and support commerce platform services, offers, product catalogs, pricing, subscriptions, and partner environments • Support partner and product onboarding, migrations, catalog updates, integrations, and lifecycle management activities • Handle operational requests received through tickets, email, and delivery projects • Troubleshoot platform, integration, data, and operational issues with Support, Product, QA, and Engineering teams • Maintain accurate and consistent information across commerce, billing, provisioning, CRM, and identity systems • Develop and maintain scripts and simple automation tools • Automate repetitive validation, reporting, deployment, platform operations, and service delivery tasks • Support API integrations, testing, and validation of platform changes and releases • Use AI tools for troubleshooting, documentation, process automation, data analysis, and operational improvements • Create and update standard operating procedures, technical documentation, and knowledge-base articles • Identify process improvements, reduce manual work, and increase operational reliability • Participate in technical assessments, small implementation projects, and problem-solving exercises • Support other assigned tasks or projects

🎯 Requirements

• Experience in technical support, SaaS operations, commerce platforms, subscription management, service delivery, or a related technical environment • Experience with SaaS commerce, marketplace, billing, provisioning, or subscription management platforms • Understanding of SaaS products, subscriptions, product catalogs, billing, provisioning, partner onboarding, and integrations • Hands-on scripting or automation experience using Python, PowerShell, Bash, or a similar language • Experience with APIs, system integrations, testing, and data validation • Strong troubleshooting, analytical, and problem-solving skills • Interest in leveraging AI tools to improve technical and operational workflows • Ability to translate delivery requirements into practical technical solutions and support projects through implementation stages • Ability to collaborate with cross-functional technical and business teams • Organized, curious, and proactive approach to process improvement and automation • Excellent written and spoken communication skills in English • Experience with Microsoft CSP, Adobe, AWS, Google Cloud, or other cloud partner ecosystems is considered an asset • Familiarity with DevOps practices, CI/CD pipelines, operational monitoring, onboarding, migration, or platform implementation projects is a plus • Cloud, scripting, automation, or AI-related certifications are an advantage

🏖️ Benefits

• A competitive salary that values you and your unique skill sets • Career advancement & professional development opportunities • Flexible work arrangements to support work/life balance • 24/7 award-winning customer support in four languages • Diversity and inclusion • Accommodations for people with disabilities throughout the hiring process