Director, Groups & Events

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $166.9k - $230.9k / year

⏰ Full Time

🔴 Lead

🎪 Events

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Lead and develop the Groups Contracts and Groups Bookings teams • Own performance, culture, and day-to-day operations across both teams • Maintain current working knowledge of end-to-end group handling, from inquiry and contract execution through booking confirmation and post-travel support • Handle contracts, complex cases, systems, and high-stakes situations as a player/coach • Drive continuous improvement through data, observation, QA audits, coaching, SOP rewrites, and retraining cycles • Establish baselines, track performance, and own metrics including booking conversion rate, L90 median timing, QA scores, SLA performance, and client satisfaction • Manage BPO vendor performance, performance cadences, escalations, contracts, and transitions • Serve as the senior escalation point for complex contracts, high-stakes client situations, and cross-functional issues • Partner with Sales, Account Management, and Finance throughout the client lifecycle • Contribute a groups-specific perspective to the broader Member Support and Client Operations strategy

🎯 Requirements

• 12+ years in travel operations, group travel support, or a closely related field, with at least 5 years in a director-level or senior leadership role • Hands-on expertise with group travel bookings and contract management • Proven BPO management experience, including vendor performance management, quality standards enforcement, commercial negotiations, and operational transitions • Track record of measurable improvement in team performance, process efficiency, and customer satisfaction • Strong people leadership and talent development • Experience operating at multiple altitudes, from contract-detail review to quarterly operational reviews for senior leadership • Strong cross-functional communication skills and experience partnering with Sales, Account Management, and Finance • High attention to detail and strong operational instincts • Experience in a fast-paced, high-growth environment • Experience with 24/7 or extended-hours operations, shift structures, coverage models, and escalation protocols • Experience implementing Lean, Six Sigma, or equivalent process improvement frameworks • GDS experience, Lean Six Sigma certification, and other listed Bonus Points are preferred, not required

🏖️ Benefits

• Competitive base pay tied to role and experience • Opportunities for bonuses, commissions, and equity • Benefits package; full list available at engine.com/culture • Hybrid-hub model with office-based or fully remote work environments • Perks and benefits may vary based on employment type and location