Fraud Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $46.1k - $63.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 1%

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Logo of Hotel Engine

Hotel Engine

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle • Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before escalation • Manage card disputes and chargebacks through documentation, representment, and resolution • Document every case to the standard required for Suspicious Activity Report (SAR) filing • Identify cross-case patterns, including fraud rings, shared IP signals, and behavioral clusters, and proactively escalate findings • Partner with Member Support, Legal/Compliance, and Credit teams on high-severity and coordinated fraud events • Contribute to SOPs and playbook development as the fraud landscape evolves • Report to the Sr. Manager, Fraud Operations

🎯 Requirements

• Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud • Chargeback and dispute lifecycle experience • Strong written documentation suitable for regulatory review • Ability to identify patterns across cases • Salesforce or equivalent case management platform experience • Fraud detection platform experience (SEON, Kount, or equivalent) a plus • BSA/AML awareness; SAR filing support experience a plus • CFE (Certified Fraud Examiner) a plus, not required

🏖️ Benefits

• Competitive base pay tied to role and experience • Opportunities for bonuses, commissions, and equity • Benefits package; full list at engine.com/culture • Hybrid-hub model with either office-based or fully remote environments depending on role • Perks and benefits may vary based on employment type, location, and more

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