Senior Manager, Information Technology

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Manage a distributed team of engineers and support analysts, with on-site coverage in Tempe and Chicago. Coach the team, define performance standards, and build the operating cadence that raise the talent density. • Define what a modern IT function looks like at Engine — device lifecycle, endpoint security, internal tooling, integrations. Retire what shouldn't exist. Consolidate what should. • Architect Okta as Engine's single source of truth for identity, access, and automation. Onboarding, offboarding, provisioning, access reviews — if it's manual today, it won't be six months from now. • Define, measure, and hit SLAs across Tier 1/2 support, device lifecycle, and access management. • Partner with Security on Okta, SSO, MFA, and access reviews. Ensure that scale never comes at the cost of the basics. • Make sharp calls about where to invest engineering time. Say no when it matters. Ship the initiatives with the biggest business impact.

🎯 Requirements

• You have led IT teams before in fast-moving, remote-first environments. You've led a fix-and-modernize phase before, not just steady-state. • Deep experience with Okta (required), modern MDM (Intune, Jamf, Kandji, or similar), Google Workspace, and the Atlassian suite. Certifications welcome; real experience carries more weight. • You can scope, sequence, and land complex cross-functional programs (domain consolidations, IAM rollouts, tooling migrations) on time. • You default to automation. You have used Okta (or equivalent IDP) to power provisioning, and you know what a modern IT stack should look like. • You're a leader who can still open a terminal. Deep experience across Tier 1/2 support, device lifecycle management, identity, and endpoint security. You can debug alongside your team when the situation calls for it. • You understand the intersection of productivity and protection. You've partnered with security teams on audits, access reviews, endpoint health, and incident response. • You explore how AI can augment IT operations — intelligent alerting, automated resolution, smarter employee experiences — and pull the good ideas forward. • You insist on the highest standards without slowing the business down.

🏖️ Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Check out our full list at http://engine.com/culture.