Technical Engagement Specialist

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hotwire Communications Ltd

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Hotwire Communications Ltd is a fiber‑optic telecommunications company operating under the Fision brand that builds and operates 100% fiber networks to deliver high‑speed, symmetrical gigabit internet to residential communities and business customers. The company provides bundled connectivity services — including managed Wi‑Fi, TV, digital phone, security, and home automation — for single‑family homes, multifamily and HOAs, hospitality, student housing, senior living, and other enterprise customers across multiple U. S. states. Hotwire emphasizes concierge‑level customer service, scalable network infrastructure, and enterprise-grade solutions for community-wide deployments.

📋 Description

• Serve as the single point of contact for elevated technical issues that cannot be resolved by other call center employees • Handle all aspects of the customer relationship with a primary focus on white glove service and trouble resolution • Handle direct inbound calls from Residential, HBS (Business), and Hospitality customers • Serve as the first level of Trouble support for all services • Serve as a secondary route choice for Service Center activities, including new order requests and billing assistance • Review scheduled trouble tickets for possible remote resolution • Perform follow-up testing and troubleshooting to provide accurate and timely technical support • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow up promptly • Contact customers by phone, chat, and email to make service recommendations and resolve issues • Resolve customer questions or problems involving system configuration/setup, product functionality, and bugs/enhancements • Serve as primary support liaison between Hotwire Communications and residential customers • Maintain thorough knowledge of Hotwire Communications products and customer applications • Perform other duties as assigned

🎯 Requirements

• Ability to speak clearly using grammatically correct English (Other language skills a plus) • Must have a High School Diploma OR a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support • Strong communication and organizational skills • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays • For remote positions: a quiet workplace • For remote positions: DSL or high speed internet service with a minimum speed 25 MB/s; preferred upload speed 50 MB/s • Candidates must provide and meet all technical requirements prior to the first day of training

🏖️ Benefits

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire • Discounted service offerings for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks