Director, Operational Reporting – Performance Analytics

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Health Plans, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1981

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Health Plans, Inc. (HPI) is a leading national third-party administrator (TPA) that specializes in self-funding solutions for employers and benefits brokers. HPI offers innovative health plan designs, including Consumer-Driven Health Plans (CDHP) and reference-based pricing, tailored to meet the unique needs of individual markets. With a commitment to providing advanced analytics and customized solutions, HPI aims to put employers in control of their healthcare costs while enhancing the member experience.

📋 Description

• Develop and execute a multi-year strategy to centralize operational reporting within Enterprise Analytics • Transition reporting responsibilities from operational business units into a standardized reporting model • Establish governance, standards, ownership, documentation, and prioritization for operational reporting • Standardize enterprise KPI definitions, reporting cadence, and scorecards • Oversee daily, weekly, monthly, and ad hoc operational reporting • Ensure reporting is timely, accurate, automated, scalable, and aligned with business priorities • Lead creation of executive dashboards using Power BI and enterprise reporting platforms • Implement reporting intake, prioritization, and service management processes • Lead monthly operational business reviews with executive leadership • Develop executive scorecards covering KPIs, operational performance, Performance Guarantees, service levels, and trends • Provide executive insight, narrative, and recommendations • Identify enterprise risks, trends, and opportunities through proactive analytics • Design and implement an enterprise Quality Management framework • Monitor KPIs and establish corrective-action thresholds • Lead root cause analyses for underperforming KPIs • Coordinate cross-functional corrective action plans and monitor sustained improvement • Develop referral processes for the Transformation team • Track improvement initiatives through implementation and benefit realization • Lead, mentor, and develop the operational reporting team • Partner with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership • Represent Enterprise Analytics in executive meetings and strategic initiatives

🎯 Requirements

• Bachelor's degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related field • 10+ years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations • 5+ years leading enterprise reporting or quality management teams • Experience implementing KPI frameworks, executive dashboards, and performance management programs • Experience leading cross-functional organizational change initiatives

🏖️ Benefits

• Medical, Dental and Vision and Prescription Drug Coverage • Fitness Reimbursement Benefit • Employee Assistance Program • Flexible Spending Account & Health Savings Account • 401(k) • Quarterly Bonuses • Generous Paid-Time Off • Volunteering Opportunities • Educational Assistance • Professional Development Opportunities • Smart casual dress code • Ergonomic desks • Onsite café, trails, and campus gyms when at Westborough headquarters