Technical Writer, Content Strategist

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Decisiv, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📋 Compliance

👥 HR Tech

🤝 B2B

Compliance • HR Tech • B2B

Decisiv, Inc. is a company focused on providing resources and services tailored for ADP clients, particularly those with home-based employees. The company offers information on state and federal regulatory compliance, including posters and brochures necessary for businesses to remain compliant with workplace regulations. Decisiv, Inc. ensures that clients have access to the latest updates and resources related to employment and labor laws.

📋 Description

• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed. • Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language. • Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates. • Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content. • Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content. • Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations. • Translate brand voice into tone guidelines, UX writing standards, and documentation style guides. • Define and evolve content architecture aligned with user needs and product organization. • Build a content roadmap tied to the product roadmap and sprint cycles. • Establish content operations including workflow, tooling, governance, and contribution guidelines. • Use analytics and search data to measure content performance and drive iteration. • Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma. • Produce friction‑reducing UI copy that minimizes the need for complex support documentation. • Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language.

🎯 Requirements

• 5+ years of experience spanning technical writing and content strategy in SaaS or platform environments. • Hands‑on Zendesk experience creating, organizing, and maintaining help center content. • Experience with Pendo or similar in‑app guidance platforms. • Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills. • Ability to deliver end‑to‑end content strategy from research to execution and measurement. • Exceptional writing skills across technical, UX, and user‑facing contexts. • Experience working in Figma and contributing to UX copy within design workflows. • Fluency with AI‑assisted writing tools across documentation and UX copy. • Comfort with HTML and CSS; JavaScript familiarity is a plus. • Data literacy with the ability to derive insights from analytics tools. • Strong independent work capability with proactive communication in a remote environment. • Commitment to writing quality (including, proudly, the Oxford comma).