Senior Manager, Customer Trust Enablement

Job not on LinkedIn

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $155.7k - $249.1k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Lead and grow a high-performing team of customer-facing security specialists • Own the strategy for customer security enablement across RFPs/RFIs, due diligence questionnaires, customer calls, and executive briefings • Serve as an escalation point and senior advisor for complex security reviews involving strategic and enterprise accounts • Engage directly with customer CISOs, security leadership, and procurement teams • Drive development and continuous improvement of customer-facing security documentation, knowledge base, and trust assets • Build and scale tooling, templates, tiering models, metrics, programs, and processes • Partner with Sales, Customer Success, Legal, Privacy, Compliance, and Risk teams • Collaborate with internal security and engineering teams to translate security controls, architecture, and roadmap into customer-facing narratives • Synthesize customer feedback into recommendations for Product, Engineering, and Security teams • Monitor regulatory and threat landscapes • Establish and operationalize KPIs measuring efficiency, quality, customer impact, and sales-cycle velocity • Report to the Head of Security GRC & Customer Security Enablement and manage security enablement specialists

🎯 Requirements

• 10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field, with meaningful time in a customer-facing or go-to-market-adjacent role • Demonstrated experience managing or mentoring a team of security or compliance professionals • Deep knowledge of application security, cloud security, identity and access management, vulnerability management, and incident response • Familiarity with SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST • Track record leading complex security reviews and building relationships with enterprise security stakeholders • Familiarity with AI/ML security risks, data governance, model access controls, and AI-powered SaaS product security and privacy implications • Ability to translate technical and regulatory complexity into clear narratives for technical and executive audiences • Strong project management skills and experience building scalable processes • Experience in a SaaS or cloud environment, including web application and multi-tenant architectures • Excellent written and verbal communication skills, customer-facing documentation, and high-stakes presentations • Experience building or scaling a customer trust, BISO, or Office of the CISO function preferred • Experience supporting regulated-industry customers preferred • Relevant certification such as CISSP, CISM, CCSP, or CISA preferred • Familiarity with RFP management platforms and tools such as Looker, RFPIO/Responsive, or Loopio preferred • Experience responding to customer security questions about AI product features or familiarity with NIST AI RMF or the EU AI Act preferred • Functional knowledge of data privacy concepts preferred • Comfort operating in a fast-moving, high-growth environment preferred

🏖️ Benefits

• Equity plan eligibility, including restricted stock units (RSUs), for eligible roles • Annual bonus targets under HubSpot’s bonus plan for eligible roles • On-target commission for employees in eligible roles • Overtime pay eligibility for some roles • Benefits and perks to help employees grow better • Flexible work arrangements and connection-focused in-person events • Accommodation support for travel limitations or other reasons • Disability accommodations and assistance during the hiring process

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