Associate Director, Growth Acquisition, Engagement

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $138.9k - $191k / year

⏰ Full Time

🟠 Senior

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead the strategy, execution, and performance optimization of mail order pharmacy enrollment, retention, and utilization initiatives • Own end-to-end growth outcomes across inbound and outbound contact center channels • Partner cross-functionally to deliver a seamless, high-converting omni-channel member experience • Serve as the primary business leader for acquisition and retention performance • Leverage data-driven insights and member journey optimization to identify growth opportunities • Develop key performance indicators to drive sales program effectiveness and cost efficiencies • Provide data-driven expertise and management reporting to improve sales performance and increase market share • Develop go-to-market strategies and identify new business opportunities • Identify improvement areas through trend and utilization analysis • Collaborate with business leaders, marketing, and finance on strategic and competitive sales plans • Resolve complex technical and operational problems within departments • Potentially lead multiple managers or highly specialized professional associates • Attend occasional travel to Humana offices for training or meetings

🎯 Requirements

• Bachelor's Degree or equivalent in a related field • 6 or more years of experience in the health solutions industry • Demonstrated success directing and leading teams • Proven track record driving conversion, retention, and growth outcomes through multi-channel strategies • Experience leading complex cross-functional initiatives and influencing senior stakeholders • Strong analytical, strategic, and performance management capabilities • Experience leveraging customer data and insights to improve acquisition and engagement outcomes • Demonstrated ability to translate strategy into execution and deliver measurable business impact • Proficiency in analyzing and interpreting financial trends • Executive presence • Comprehensive knowledge of Microsoft Office applications, including Word, Excel and Access • Passion for contributing to an organization focused on continuously improving consumer experiences • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Internet expense payment for employees who live and work from home in California, Illinois, Montana, or South Dakota • Telephone equipment appropriate to business requirements • HireVue interview technology for scheduling convenience