Director, Provider Digital

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $168k - $231k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation • Improve self-service adoption and provider satisfaction • Deliver measurable business outcomes • Oversee product management, user experience, digital engagement, and provider-channel marketing capabilities • Ensure coordinated, personalized, and impactful provider experiences • Lead 5 direct reports across Product Management and Design • Lead the roadmap and delivery priorities for provider-facing digital platforms • Understand organizational needs and align priorities with cross-functional teams • Define requirements, manage priorities, and guide digital product delivery • Monitor platform performance, provider satisfaction, adoption, and operational measures • Identify opportunities to improve provider experiences and digital self-service • Support investment planning, delivery oversight, and continuous platform improvement • Report to the AVP, Product Management

🎯 Requirements

• 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement • 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives • Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes • Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives • Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement • Experience within a healthcare payer, provider, or healthcare services organization preferred • Experience supporting both public-facing and authenticated digital platforms preferred • This role is not eligible for work visa sponsorship • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Personal wellness and smart healthcare decision support • Remote work arrangement • Occasional travel to Humana offices for training or meetings