Lead Product Manager, Next Best Action Use Case Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Own the end-to-end product for Next Best Action (NBA) use case management • Drive discovery, prioritization, and roadmap creation for NBA use cases across digital, call center, and partner touchpoints • Own product vision, strategy, discovery, roadmap, and value measurement in partnership with the Director of Product Management • Translate business needs into well-formed initiatives and partner with engineering, analytics, and cross-functional teams • Help mature the product operating model and integrate diverse workstreams • Conduct product discovery and validate product direction before committing to build • Define and communicate product vision, strategy, and iterative outcome-driven roadmap • Conduct market and competitive analysis to identify customer needs, industry trends, and differentiation opportunities • Define, prioritize, and maintain the NBA product backlog • Design initiatives and epics with problem statements, features, value hypotheses, and delivery teams • Review the portfolio and recommend whether use cases should be maintained, invested in, or sunset • Create product requirements and acceptance criteria and validate designs with stakeholders • Build relationships with stakeholders across Marketing, Digital, call center, IT, and insurance organizations • Facilitate transparent communication and explain decision-making criteria behind priorities • Serve as primary point of contact for product-related questions and decisions • Provide progress updates, demonstrate features, gather feedback, and manage expectations • Define success metrics and KPIs and establish product analytics for adoption, usage, and business outcomes • Serve as the voice of the customer and use member insights to guide enhancements • Use data-informed decision-making and report value to stakeholders • Translate outcomes into business cases and customer stories and submit idea canvases and business cases • Articulate vision and roadmap and lead through partnership and influence without authority • Solve problems, make timely decisions, navigate trade-offs, and lead organizational change

🎯 Requirements

• Bachelor’s degree in Marketing, Business Administration, Computer Science, Information Technology, or related field • 5–9+ years of product management experience • Hands-on ownership of a product or major capability in a complex, regulated environment such as Healthcare or Financial Services • Proven ability to own the product lifecycle end-to-end, including discovery, roadmap, prioritization, requirements, delivery, and value measurement • Ability to work under minimal supervision • Demonstrated ability to influence without authority and build cross-functional relationships • Experience with agile methodologies, backlog management, PI Planning, and measurable success metrics • Ability to use data and insights to inform decisions • Awareness of modern technology trends and ability to translate technical concepts for non-technical stakeholders • Ability to build business cases, understand basic profit-and-loss drivers, and connect product work to financial outcomes • Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies • Working knowledge of Azure DevOps (ADO) and Jira Align • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Preferred: Master’s degree or certification in Marketing, Business Administration, Information Technology, or related field • Preferred: Product or agile certification such as CSPO, SAFe, PMP, or equivalent • Preferred: Familiarity with decisioning and personalization technologies such as Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or equivalent AI/ML platforms

🏖️ Benefits

• Bonus incentive plan based upon company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support • Remote work arrangement • Occasional travel to Humana offices for training or meetings