Medical Records Clerk

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Review and respond to patient, government, and third-party requests for release of medical information • Triage medical record requests through established departmental workflows • Process requests according to state and federal privacy laws, organizational policies, procedures, and guidelines • Counsel and assist requesters with the medical record request process • Identify release request types and complete or route requests to the appropriate department • Recognize PHI requests requiring additional review or action and follow procedures • Validate authorizations and requests using checklists and guidelines • Securely manage and release medical information through electronic systems, email, fax, or mail • Review requests for completeness and obtain missing information, documentation, authorizations, or signatures • Maintain detailed documentation and notes from request receipt through completion • Create reports to monitor request volumes and turnaround times • Extract information from internal systems to complete requests • Maintain patient confidentiality and protect sensitive medical and health information • Help implement and maintain medical records processes meeting professional and legal standards • Track policy updates and annual policy review dates • Provide administrative support for policies, procedures, medical records, and policy tracking • Complete required annual training and remain current on applicable policies, procedures, and privacy laws • Report to the Senior Compliance Professional

🎯 Requirements

• Computer skills and ability to learn new systems • Proficiency with Microsoft Word, Excel, and Adobe • Strong customer service skills and service-oriented approach while working independently • Ability to prioritize multiple tasks and meet established turnaround times • Ability to work in a high-volume environment with frequent interruptions • Ability to handle confidential and protected health information • Self-provided internet service with at least 25 Mbps download and 10 Mbps upload speed • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Preferred: One year of experience working in a healthcare setting • Preferred: Experience reading and understanding clinical or hospital health records • Preferred: Previous medical records or release-of-information experience • Preferred: Experience with electronic medical record (EMR/EHR) systems • Preferred: Familiarity with HIPAA and healthcare privacy requirements • Preferred: Experience with Adobe Acrobat Professional or similar software for combining, organizing, bookmarking, redacting, and password-protecting medical record files • Preferred: Associate's or bachelor's degree in healthcare administration, health information management, or a related field

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Comprehensive benefits package supporting health and financial well-being • Remote work arrangement • Training and meetings at Humana offices may be available/required occasionally