Sales Support Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $43k - $56.2k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Provide administrative, operational, workforce management, and project coordination support to Call Center and Customer Success Team operations • Track operational reports, action items, team deliverables, and key business initiatives • Coordinate onboarding, system access, and operational readiness activities for new hires • Assist with sales campaigns, retention initiatives, special projects, inventory management, lead distribution, and workflow administration • Maintain team documentation, process guides, operational resources, project trackers, meeting notes, and status updates • Compile and distribute daily, weekly, and monthly operational reports • Maintain performance trackers and assist leaders with data validation • Monitor completion of operational action plans and follow-up activities • Monitor call queues, staffing levels, agent availability, and resource deployment during AEP and peak periods • Communicate real-time queue performance and staffing recommendations to leadership • Partner with Workforce Management to support service-level goals and operational performance • Track milestones, action items, and deliverables for operational, sales, and retention initiatives • Coordinate follow-up across business partners and escalate risks, barriers, and missed deadlines • Assist with process improvement, audit preparation, operational reviews, corrective action tracking, and compliance documentation • Support leaders and frontline associates by helping ensure operational initiatives are executed effectively and on schedule

🎯 Requirements

• 1+ years of call center, customer service, sales support, administrative, or operational support experience • Strong organizational and time management skills • Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, and Teams • Strong attention to detail and ability to manage multiple priorities • Effective verbal and written communication skills • Experience supporting reporting, workforce management, project coordination, or operational processes preferred • Associate's or Bachelor's degree preferred • Health Insurance License preferred • Minimum home internet download speed of 25 Mbps • Minimum home internet upload speed of 10 Mbps • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Whole-person wellness support • Remote work arrangement • Dedicated home workspace support for protecting member PHI/HIPAA information • Potential training or meeting travel to Humana offices