Customer Care Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67.1k - $100.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Lead, coach, and develop a team of Mobile Service Coordinators • Manage daily operations for evening and weekend shifts • Ensure coverage, workload distribution, and service-level expectations • Monitor customer satisfaction, response times, quality, productivity, attendance, and operational effectiveness metrics • Conduct coaching sessions, performance reviews, and development discussions • Serve as the primary escalation point for customer concerns, service issues, and operational challenges • Partner with Dispatch, Operations, Fleet Services, Client Success, and field personnel • Analyze operational trends and performance data to identify process improvements and efficiencies • Ensure compliance with departmental procedures, company policies, and quality standards • Support scheduling, staffing recommendations, attendance management, and resource planning • Drive employee engagement initiatives • Assist with onboarding, training, and development of new team members • Lead team meetings and communicate organizational updates, operational priorities, and business objectives

🎯 Requirements

• Bachelor’s degree in a related discipline and 4+ years of experience in customer care, operations, call center, dispatch, logistics, fleet services, or a related field; alternative combinations include a master's degree and 2+ years of experience, a Ph.D. and up to 1 year of experience, or 8+ years of experience in a related field • Previous leadership or supervisory experience • Ability to lead and develop high-performing teams • Strong customer service orientation • Ability to manage multiple priorities in a fast-paced operational environment • Experience analyzing performance metrics and using data for operational decisions and continuous improvement • Excellent verbal and written communication skills • Strong problem-solving, decision-making, and conflict-resolution skills • Ability to work independently and collaborate across teams • Proficiency with Microsoft Office applications and customer service, workforce management, or case management systems • Availability for overnight and weekend shifts • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future • Must clear a pre-employment drug test • Experience supporting after-hours, weekend, or multi-shift operations is preferred • Knowledge of fleet services, automotive operations, dispatch operations, or service coordination environments is preferred

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays • Up to 160 hours of paid wellness annually for employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities